Stakeholder maps, business goal definition, hopes/fears exercise, five whys

Current state journey mapping and service blueprinting, knowledge gap exercises, research goals and key questions

Interactive research immersions; problem framing exercises; rose, thorn, bud activity; problem tree and fishbone analysis; affinity clustering

Storyboarding, thumbnail sketches, “yes, and” exercises, rapid prototyping, collaboration and round robin shareouts

2x2 matrices (importance/difficulty, business impact/feasibility), dot voting

Mad sad glad, one-word retrospective, DAKI (drop, add, keep, improve), start stop continue,